Stepping up our Call Center capabilities in Thailand

We have teamed up with Chevalier to upgrade our call center technology in Thailand. “We are focused on continually improving our services, infrastructure and capabilities to better meet the needs of our clients, customers and the broader healthcare community. Upgrading our call center facilities is just one part of this commitment.” – Zuellig Pharma Thailand Chief Executive Louis George Lassonnery. Find out more. 

Stepping up our Call Center…

Zuellig Pharma Thailand has upgraded its call center facilities in order to better meet the needs of its clients, customers and other partners across the country. Working with Chevalier as its new technology provider, Zuellig Pharma Thailand Chief Executive Louis George Lassonnery said this upgrade is part of the company’s ongoing efforts to improve its services, infrastructure and capabilities.

“The healthcare industry is incredibly competitive and to succeed, we need to continually invest in our systems to ensure we are delivering the highest quality services and solutions. Upgrading our call center facilities is just one part of this commitment.”

Zuellig Pharma works with the world’s leading pharma and medical device manufacturers for human and animal healthcare as well as more than 20,000 healthcare providers across Thailand.

“We work with partners across the healthcare ecosystem to register, distribute, market and sell healthcare products, ensure patients adhere to treatment regimens and support researchers develop and trial new drugs and devices. Having the right communications infrastructure in place is essential in ensuring we can stay connected to our clients, customers and other partners across the country.

“Our new Call Center and CRM systems allow more efficient access to databases and product information, enabling us to be more efficient and effective in answering customer enquiries. The technology also offers us the flexibility to continue to evolve our processes and systems in line with new developments, ensuring we are able to continually improve the call center services that we provide in Thailand,” said Mr. Lassonnery.